Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Depending on the weight and location of delivery, this will alter the delivery charges. You will be notified of the charge for your online order at the checkout before you complete your purchase.

International Deliveries

We will let you know once we receive your order request what you can expect to pay for delivery. Again, this will be based on the weight and destination.

Which payment methods are accepted in the Online Shop?

We currently accept all major forms of payment including:
Visa Debit/Credit
MasterCard Debit/Credit
Apple Pay
Google Pay

How long will delivery take?

You can expect to receive your order within 3-4 working days from the date of order. During bank holidays periods. Please allow an additional 1-2 days.

How secure is shopping in the Online Shop? Is my data protected?

All transactions are conducted on the TMFG platform. Whether you use a debit or credit card, PayPal or other form of payment we ensure the security of your personal details.

TMFG values your privacy. Your data is secure at all times and we’ll never share your personal information with third parties.

What exactly happens after ordering?

Once your order has been successfully placed online, you will receive a confirmation email to confirm your order. When your order has been dispatched, you will receive a notification email from our couriers along with the tracking number.

Do I receive an invoice for my order?

Yes, when placing your order online this will also include a packing slip detailing the list and quantities of items ordered and an invoice showing the total amount of your order for your records.

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